Refund policy

RETURNS:

Our policy is valid for 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Non-returnable items include:

  • Gift cards

  • Used items

  • Downloadable files

  • Custom/semi-custom sticker sets (all stickers printed on order except PV AND MONKEY STICKERS)

Returnable items:

  • Monkey & Pv stickers

  • New parts

To complete your return, we require the order confirmation or order number. In certain situations, only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any product returned more than 14 days after delivery.

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable): If you haven't received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at mototarrakauppa@gmail.com.

EXCHANGES: (if applicable) We only replace items if they are defective or damaged. (Printed sets cannot be changed/switched once printed) If you need to exchange a defective item for a new one, send us an email at mototarrakauppa@gmail.com and send your item to: Ilkantie 24, 67100 Kokkola, Finland.

SHIPPING: To return your product, mail it to: Ilkantie 24, Kokkola, 67100, Finland. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.